DISTANCE SELLING: KNOW THE RULES
April 21 2004. The OFT has launched a campaign to raise awareness of the Distance Selling Regulations (DSRs) amongst business after their research found that many businesses are unaware of this law.

The DSRs are designed to protect consumers who purchase goods and services without face to face contact with the supplier. They give extra protection to consumers who shop using methods such as mail order, the internet, telephone or cable television. Most businesses who regularly sell by such means must comply with the DSRs.

Under the regulations businesses must give consumers: clear information about the goods or services offered before they buy; written confirmation of the purchase and delivery details; and seven working day cooling-off period in which the order can be cancelled and a refund claimed.

As part of its campaign the OFT has produced a short leaflet informing businesses affected by the DSRs of their legal responsibilities.

A free leaflet is available from OFT, PO Box 366, Hayes, UB3 1XB.