May 24 2004. Small employers and all high street services have until 1 October before they are required by law to open up to around 10 million disabled people who fall under the protection of the Disability Discrimination Act (DDA). Businesses who fail to make reasonable changes potentially face legal action.

From 1 October all businesses who provide a service to the public will be under a new duty to make reasonable physical adjustments to make their services accessible to disabled customers. In addition, a million employers who employ fewer than fifteen staff will for the first time have the same duties towards their employees and potential employees as larger firms.

The Disability Discrimination Act defines disability as a physical or mental impairment which has a substantial and long-term adverse effect on the ability to carry out normal day-to-day activities.

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