|SUZUKI MOTORCYCLE DELEGATES PRESENTED WITH MANAGEMENT CERTIFICATES IN NATIONAL TRAINING SCHEME
March 29 2007.
Pictured above, the delegates awarded with a Certificate of Management in the Suzuki GB Aftersales Management Development programme: L-R: Martyn Ogborne, Suzuki GB, Dan Lovis, ProfitAbility UK Ltd, Martin Crooks (Crooks Suzuki, Barrow), Phil Arnold (Robinsons, Canterbury), Nicola Slinger (Slinger Motorcycles, Preston), Malcolm Wright (Colin Appleyards, Keighley), Dean Faria (Slinger Motorcycles, Preston), Duncan Pearson (EC Bate, Dartford), and Mark Turner (Banbury Motorcycle Centre).
Seven delegates from Suzuki's motorcycle dealer network have been
awarded with a Certificate of Management in the Suzuki GB Aftersales
Management Development Programme (AMDP), with Malcolm Wright from Colin
Appleyards Motorcycles in Keighley named as Delegate of the Year.
The Institute of the Motor Industry accredited training programme is
designed to develop aftersales managers and supervisors within the
Suzuki GB dealer network and combines workplace and classroom-based
training over 12 months with all course content relating to real work
All participants are judged on their competency in a number of key areas
including leadership; personal drive and resilience; decision making;
organisational skills; and customer and commercial focus.
"We launched AMDP in 2004 and we are now on the fourth intake,"
explained Denis Houston General Manager Aftersales at Suzuki GB.
"Comprehensive and consistent training is a key element of our
dealership operations and it helps us to develop professional management
teams to the benefit of improved business performance, increased staff
retention and, above all, enhanced customer service.
"It is one of the reasons why a number of key surveys over the past five
years have consistently confirmed that Suzuki dealers provide the very
highest levels of customer satisfaction in the industry."