February 20 2008.

Following a severe drop in temperatures in the East Midlands over the weekend, a water tank, located in the roof space of the Black Horse Motorcycle Finance offices in Nottingham, burst on Sunday morning, (17th Feb), causing flooding to a major part of the New Business operation, and rendering the offices in Player Street inoperable until further notice.

The flood damaged a major part of the communications links, however, a tried and tested Business Contingency Plan was put in place immediately and, on Monday morning, all new business calls, new business proposals and funding requests were being handled by staff in the Black Horse New Business Centre in Cardiff.

On Tuesday, 19th February, the whole Nottingham New Business team was relocated to a warm site in Birmingham, with full functionality. The intention is to have a second warm site up and running in Nottingham by the end of this week, (22nd Feb).

John Anderson, Motorcycle Finance Director for Black Horse said, "All our business partners have been advised of the incident, and our Account Managers have also informed their supporting dealers. Early experience is showing that the warm site is working seamlessly, and dealers shouldn't even notice a difference to our normal service standards.

"One of the major benefits of working for a fully integrated, national finance company is that our staff are totally focused on keeping the business up and running, regardless of location, and this has enabled full business functionality to resume in a very short space of time. The back up from supporting departments, including IT, telephony and new business centres in Cardiff has been greatly appreciated, and this has helped us maintain the dealer dedicated service that we're very proud of."