OXFORD'S NEW SERVICE PROMISE
August 17 2011. 


Oxford Products has introduced this new service promise which will take effect from September 1st:

1. Orders taken by field sales personnel will be transferred instantaneously to HQ

2. Orders received at HQ before 3pm will be despatched the same day

3. Dealers will be informed within minutes if an order cannot be despatched the same day (due to stock restrictions, for example)

4. Every order is issued with a Quality Report Card; an important part of Oxford's Quality Management System, it contains details of the order, who packed it, who checked it and makes reporting any issues very simple for the dealer

5. Back orders will be turned around within 48 hours of arrival to the UK to minimise waiting times


The next stages of redeveloping Oxford's distribution services include major changes in the physical infrastructure, plus significant investment in new IT systems. One of the important strands of the latter will be a fully integrated internet trade portal, which will allow dealers to log in securely to their account on-line, view stock, select special offers, build baskets and place orders.

It is entirely apt that in the same month Oxford is also celebrating its 10th successive year of approval to the quality management standard ISO9001. And in the same year, Oxford was voted the best large business in West Oxfordshire and was short-listed by CenterParcs in their supplier awards for "Delivering Excellent Service".


For more information contact:
Oxford Products
Tel: 01993 862 312
E-mail:
info@oxprod.com