April 11 2013.

In a new pilot, HM Revenue & Customs (HMRC) is to replace enquiry centres with a support service for 1.5 million taxpayers who need extra help with their tax affairs.

The new service will be piloted from June and aims to 'provide mobile, one-to-one support in a range of convenient locations' including a person's own home or business. Phone based advisors will try to help callers until the issue is resolved.

HMRC reckons that the new service will save taxpayers almost £12m a year in lost time and travel costs, and will be more than £13m a year cheaper to run than the current service.

The centres that will be closed in the pilot are Alnwick, Bishop Auckland, Bridlington, Hexham, Darlington, Durham, Middlesbrough, Morpeth, Newcastle, Scarborough, Stockton, Sunderland and York.

If successful, HMRC will implement the changes across the UK by May 2014 and close its remaining enquiry centres. For further information visit http://bit.ly/16tvIYQ