April 26 2013.

The HM Revenue & Customs switch on 6 April 2013 to PAYE RTI has been well documented and the majority of employers will have either made their first 2013/14 tax year submission, or will be getting ready to do so.

For those employing nine or less employees, the government's Basic PAYE Tools - RTI software is free-of-charge to download and relatively easy to operate. However, as is often the case with major technical change, the HMRC system is experiencing problems with an issue affecting some employers attempting to submit their PAYE via the Basic Tools service. The helpdesk line has an automated message stating that the issue is being investigated and an update will be provided early next week. It continues to state that employers should pay their employees as normal even if they can't submit their PAYE returns until after they have paid.

There is a new helpdesk telephone number 0300 200 3600 and a Basic PAYE Tools error message trouble shooting guide.  Click here to visit the guide online.


Our payroll department experienced difficulties when attempting to submit the first online PAYE RTI return for the 2013/14 tax year. The 'hours worked' line for each employee hadn't been updated which caused the submission to be rejected. The helpful PAYE RTI helpdesk team advised that simple oversights have been at the root of most problems reported.