NEW BILL OF RIGHTS TO HELP BUSINESSES AND CONSUMERS
July 17 2013.


The government has brought forward proposals outlined in the draft Consumer Rights Bill to simplify eight pieces of legislation into one piece of consumer legislation. It also introduces new rights for consumers and businesses.


Under the draft Bill consumers will have the right to a partial refund after one failed repair of faulty goods (or one faulty replacement); demand that substandard services are redone or failing that get a price reduction; and receive a repair or a replacement of faulty digital content such as film and music downloads, online games and e-books.

The draft Bill also proposes a set 30-day time period for when consumers can return faulty goods and get a full refund.

Other measures in the draft Bill may benefit businesses and include a new requirement for enforcers such as trading standards officers to give reasonable notice to businesses when carrying out routine inspections; and faster and lower cost remedies for businesses who have been disadvantaged from breaches in competition law. 

CLICK HERE for further information.