October 16 2014.

The biggest changes to making calls in more than a decade are on their way and a six-month national campaign, entitled UK Calling, is planned for January 2015. It will explain the two changes coming into effect on the same day (date to be confirmed) in summer 2015 - that is clearer call rates for 08, 09 and 118 calls; and Freephone (0800 and 0808) calls becoming free from all mobiles.

From January, UK calling information will be provided directly to landline and mobile customers, using paper and online bills, text messages, customer magazines, social media and high street stores. There will also be advertising across national newspapers, radio stations and online.

Ofcom, the communications regulator, is co-ordinating the campaign, supported by the UK’s largest telephone providers: BT, EE, O2, Sky, TalkTalk, Three, Virgin Media and Vodafone. KC, the major operator in Kingston upon Hull, is also involved in the campaign. The changes will apply to all consumer mobile and landline phones in the UK.

From next summer, users calling 08, 09 and 118 service numbers will see the cost split out into an “access charge” going to their phone company, plus a “service charge” set by the company or organisation they are calling. CLICK HERE for further information.