NEW ONLINE DISPUTES PLATFORM FOR CONSUMERS AND TRADERS
April 28 2016.


The European Commission has launched a platform to help consumers and traders solve disputes over a purchase made online.


The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. Disputes are channeled to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and which have been selected by Member States according to quality criteria and notified to the Commission.

The platform is user-friendly and accessible on all types of devices. Consumers can fill out the complaint form on the platform in three simple steps. It lets users conduct the entire resolution procedure online and it is also multilingual - a translation service is available on the platform to assist disputes involving parties based in different European countries.

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