December 23rd, 2020.


Facebook, one of the most popular social networking sites in the world, is full of pages and accounts run by small business owners.

In 2019, there were over 90m small businesses on Facebook worldwide. These businesses can post updates, list contact details and services, allow customer reviews, place job adverts and create an online shop.

However, the hashtag #facebookdisabledme has grown on Twitter with frustrated Facebook users unable to access their accounts, their business pages and their ad accounts. Multiple petitions have been created asking Facebook to change how they review accounts and to lift bans on locked-out users.

Facebook’s account reviews are run on artificial intelligence (AI) which favours broad identifiers and lacks nuance. The customer service side is also reliant on AI so when businesses try to get in touch with a human at Facebook to resolve the issue, they can’t.


For the full story at smallbusiness.co.uk CLICK HERE.